Refund policy

Every Wanderstamp piece is personalized and printed to order just for you. Because of that, we can't accept returns or exchanges for size or change of mind. We still want you to love what you ordered, so here is how we make things right.

Damaged, misprinted or wrong items

If your item arrives damaged, has a printing defect, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. You can choose a free replacement or a full refund of that item. You don't need to send the item back.

What we can't accept

Returns or exchanges for size or change of mind (please check the size chart before you order)
Typos or personalization text entered by the customer at checkout (please double-check before you order)
Shrinking or wear caused by washing or drying outside our care instructions
Requests made more than 30 days after delivery

Changes and cancellations

Contact us as soon as possible. We can change names, sizes or colors, or cancel your order for a full refund, as long as it hasn't gone into printing yet.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5-10 business days to show it.

Lost packages

If tracking shows your order as delivered but you can't find it, check with neighbors and wait 3 days. Still missing? Contact us within 30 days of the delivery date and we'll help you file a carrier claim and send a one-time free replacement. If the carrier lost your package in transit (tracking hasn't updated for 10 business days), we'll reprint and send it for free.