Quick answers about personalization, shipping, returns and more. Can't find what you need? Contact us and we'll get back to you as soon as we can.
Shipping · Order Status · Personalization · Returns & Exchanges · Sizing & Care · General
Shipping
How long will my order take?
Every piece is printed to order. Production takes 2-4 business days, then standard US shipping usually takes another 3-5 business days. Most orders arrive within 5-9 business days.
Do you offer free shipping?
Yes. Standard shipping is free on US orders over $85. The free shipping amount is based on your subtotal after discounts, before tax.
Do you ship internationally?
Right now we ship within the United States only. We hope to add more countries soon.
Where are your shirts printed?
Our tees and sweatshirts are printed in the USA by our production partners.
Order Status
How do I track my order?
As soon as your order ships, we email you a tracking link. If you can't find it, check your spam folder or contact us with your order number.
Can I change or cancel my order?
Because each order is made just for you, please contact us as soon as possible. We can change names, sizes or colors, or cancel, only before your order goes into printing, which usually happens soon after you order.
What could delay my order?
Busy seasons (like the holidays), a typo or unclear personalization we need to confirm with you, or carrier delays. If anything holds up your order, we'll email you.
My order says delivered, but I don't have it.
Check with neighbors and around your door, and wait 3 days, since carriers sometimes mark packages delivered early. Still missing? Contact us within 30 days of the delivery date with your order number. We'll help you file a carrier claim and send a one-time free replacement.
My tracking hasn't updated in a long time. Is my order lost?
If your tracking hasn't updated for 10 business days, contact us with your order number. If the carrier lost your package, we'll print and send a new one for free.
Personalization
How does personalization work?
Pick a design, type your names, places or trip year into the boxes on the product page, and watch the live preview update on the shirt. We print exactly what you type, so please double-check spelling before adding to cart.
Can the whole family match?
Yes! Many of our designs come in adult, kids, toddler and baby sizes. Look for the "Match with your family" row on each product page. Add names for everyone who came along: family, friends, neighbors, the whole crew.
I made a typo. What now?
Contact us right away with your order number and the correct text. If your order hasn't gone into printing yet, we'll fix it for free.
Returns & Exchanges
Can I return or exchange my order?
Every Wanderstamp piece is personalized and printed just for you, so we can't accept returns or exchanges for size, change of mind or typos entered at checkout. Please check the size chart or the Find my size button before you order. If your order arrives damaged, misprinted or wrong, we've got you covered (see below).
What if my item arrives damaged, misprinted or wrong?
We'll make it right. Contact us within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.
How long do refunds take?
Approved refunds go back to your original payment method. Your bank or card issuer may take 5-10 business days to show it.
My shirt shrank after washing. Can I return it?
Our Comfort Colors tees are garment-dyed and pre-shrunk, so they shouldn't shrink much. Our sweatshirts, toddler tees and baby bodysuits may shrink slightly, so we recommend washing cold and drying on low. Shrinking from hot washes or high-heat drying isn't covered.
Sizing & Care
What size should I get?
Our adult tees have a relaxed, lived-in fit. Kids, toddler and baby items each have their own size chart. Use the Find my size button on each product page or see our Size Guide. Between sizes? Size up for a roomier fit. Since every piece is made to order, we can't exchange sizes, so please check before ordering.
How do I care for my shirt?
For best results with any of our pieces:
- Machine wash cold, inside out
- Do not bleach
- Tumble dry low or hang dry
- Do not iron directly on the print
- Do not dryclean
Each product page lists the care instructions for that item.
General
What payment methods do you accept?
All major credit and debit cards, plus the express options (like Shop Pay) shown at checkout.
Why won't my discount code work?
Codes can't be combined, and some codes have a minimum order or expiry date. Welcome codes like WELCOME15 are for first orders.
How do I contact you?
Use our contact form and include your order number if you have one. We usually reply within 1-2 business days.