We at Wander Stamps offer free shipping in India for all orders above INR 499. On orders below INR 499, we charge a flat shipping fee of Rs. 50 per order.
All orders usually get shipped within 5-7 working days. The expected delivery time would be 7-10 days.
For orders containing Wall Arts, do expect a delivery between 10-12 working days as these are custom printed.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. Wander Stamps is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Wander Stamps. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Wander Stamps, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
If you have received a damaged product:
- Please do not worry. Drop us a mail at email@example.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money, whichever is preferred.
- Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
What do I do if I don’t like the product I received?
- We do hope you don’t have to check this section, but we really value you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any loss or damage during transit.
- You can choose refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date. Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund to be processed.
- Shipping charges are non-refundable.
- No return / refund / exchange is possible for customized products unless it is damaged.
- Please mail us at firstname.lastname@example.org for cancellation request if your order has not been shipped yet.
- Orders can be cancelled only if it has not been shipped from our warehouse.
- No cancellation applicable for customised products once the order is placed.
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Once shipped, we will not consider cancellation requests.
- If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Refund for the cancelled order:
- If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively.
- Typically, refunds are processed between 7- 12 working days.
- Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
All transactions are processed in Indian Rupees (INR).
Our business hours are 10 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email us department at email@example.com and we will respond as soon as possible.